| For more than 25 years, Boston Scientific has advanced the practice of less-invasive medicine by providing a broad and deep portfolio of innovative products, technologies and services across a wide range of medical specialties. These less-invasive medical technologies provide alternatives to major surgery and other medical procedures that are typically traumatic to the body. In less-invasive procedures, devices are usually inserted into the body through natural openings or small incisions and can be guided to most areas of the anatomy to diagnose and treat a wide range of medical problems. |
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| Boston Scientific's mission is to improve the quality of patient care and the productivity of health care delivery through the development and advocacy of less-invasive medical devices and procedures. This is accomplished through the continuing refinement of existing products and procedures and the investigation and development of new technologies that can reduce risk, trauma, cost, procedure time and the need for aftercare. |
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Main purpose:
Serve the need of customers regarding to order fulfilment and delivery.
To arrange for freight and prepare applicable documentation for all Bestway shipments.
Important: contacts will be with intercontinental distributors (outside Europe), communication is not sales-related.
General responsibilities:
• Spider in the web, working close with several different departments located around the world in order to provide excellent service to International customers.
• Assures that all activities are performed according to the applicable procedures.
• Assures that all activities related to Customers are in line with local legislation and BSC corporate SOP’s.
• Analysis of specific customer request, communication with the EDC supervisors EDC management and IC management, implementation into the EDC, after approval
• All Bestway shipments meet the customer requirements regarding documentation, packaging and transportation and meet the forwarder cut-off times.
• Contact / communicate with internal departments
• Communicate effectively with customers to keep them informed of status of the process.
• Support regional sales force and business Unit Managers.
• Act as a team member in support of department objectives.
• Ensure compliance with OFAC/BIS licenses
• Process Product complaints
• Ensure correct processing of Letter of Credit Orders.
• Maintain a correct and updated administration
Tasks: Focused on Customer Service Intercontinental and Traffic
• Order Management: serving both internal and external customers by handling and monitoring (LC) orders all way through delivery process including shipment
• Build constructive relationships by acting as primary interface between with internal- and external customers. Assure that updated information regarding in- and outbound shipments is available and distributed to the Operations department, Quality, Facilities, Supply Chain, Demand Planning and ISPS.
• Arrange and follow up on special deliveries / transports if required
• Handle Product- and Service complaints.
• Make sure deliveries shipped in accordance with BSC procedures and country regulation.
• Prepare all required export documentation.
• Monitor back order daily
• Present positive image of the corporation towards the customers
• Maintain updated and correct Administration, assure archiving off all import and export related documents and correspondence.
• Maintain and update customer file(s).
• Ensure correct filing and following up Damaged shipments and report to Management.
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• Education level: HBO, or experience in similar function (preferable: HEAO, commerciële economie)
• Experience in a simular function; knowledge of export documentation, letters of credit, bestway shipments, air freight
• Good knowledge of Dutch and English language, Spanish and or Arabic is an asset
• Flexible and representative attitude
• Computer literate; SAP, Excel, Access
• Experience in warehouse management and logistics
• Excellent communication skills
• Critical, accurate, flexible and stress-resistant
• Knowledge of different cultures
• Creative in finding solution/ solving problems
• Set priorities in work and importance of problems
• Teamplayer
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| Mevrouw L. (Linda) Vermeeren |
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