The International Automotive Contact Centre in Maastricht is the central point of contact for customers and prospective customers of this automotive company. From the International Automotive Contact Centre customers from across Europe are supported with breakdowns, enquiries, complaints and promotional activities.
This automotive company had approximately 600 employees consisting of 40 different nationalities. The International Automotive Contact Centre’s main goal is to exceed customer expectations.
Department Description
Customers experiencing a vehicle breakdown can contact the service department for roadside assistance 365 days per year, 7 days a week and 24 hours a day
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The customer service representative organises repair and recovery, coordinates and monitors these activities between customers and dealerships, or authorized service providers for the full range of their cars Employees answer incoming calls from customers requiring assistance .
Task and responsibilities
Employees answer incoming calls from customers requiring assistance . Details are collated and entered into a computerised system. In case the problem can’t be solved by telephone, the employee contacts the nearest dealer who will send out a technician. The philosophy is to ensure the customer is mobile again as quickly as possible. |
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- Higher vocational education
- Fluent in Dutch and French
- Good knowledge of English (company language)
- Good written and verbal skills
- Advanced negotiation skills
- Computer literacy
- Knowledge of the Benelux geography
- Experience in customer care
- Good understanding of customer satisfaction
- Team player
- Open-minded to a diversity of cultures
- Ability to prioritize, analyze, plan and coordinate on high volumes |
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€1559 p.m. gross (based on 35 hours a week average) |
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If you are interested in this vacancy please apply by using the button below. For further details or other questions you can contact Sharon Heywood at +31 (0)6 54 72 34 83 |
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| mevrouw I. (Ilona) Hermans |
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